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Get Flat 10% OFF on your Order & Free Express Shipping across India on Orders above Rs. 1000/- (Applied @ Checkout)
Get Flat 10% OFF on your Order & Free Express Shipping across India on Orders above Rs. 1000/- (Applied @ Checkout)

Service Policy

Welcome to Swastik Penn's service policy. We are committed to providing exceptional service experiences to our customers. By engaging with our services, you agree to adhere to the following policy: Our service policy ensures assistance for various scenarios related to product defects, warranties, and repairs.

Swastik Penn offers a range of services, including pen sales, guidance, advance orders, repairs, and maintenance.

Service Standards

We maintain high standards of quality, accuracy, and professionalism in delivering our services to ensure your complete satisfaction.

Service Request Process

  • To avail services, customers can request through our website or by contacting our customer support.
  • For repair or maintenance services, kindly fill in the service request form available on our website.

Service Fees

Service fees are subject to variation based on service type and extent. Please contact our customer support for specific pricing details. While most repair services are complimentary, any replacement parts incurred during the repair will be charged to the customer.

Service Timelines

Our goal is to offer timely service to our customers. The specific timelines for each service can be provided upon request or initiation. However, the duration varies depending on the extent of the product's damage. Some repairs may require sending the product to the manufacturer's main headquarters, which could extend the process. For more accurate details, please consult our customer service team based on the diagnosis of the product.

Customer Support

Our customer support team is available during business hours to assist with any service-related queries. Contact details are available on our website.


Customers can cancel or modify service requests within the stipulated time frame without incurring additional charges. Details are provided upon request.

Service Restrictions

Services might be restricted geographically or based on eligibility criteria. Please refer to the service details for more information.

Complaints Resolution

For any service-related complaints or issues, customers can contact our customer support team. We will strive to resolve the issue promptly and satisfactorily.


 Policy Changes: Swastik Penn reserves the right to update or modify the service policy. Any changes will be communicated through our website or via email.