- You have [3 days] to exchange an item from the date you received it.
- To be eligible for an exchange, your item must be unused and in the same condition as when you received it.
- Your item must be in its original packaging.
- Your item needs to have a receipt or proof of purchase.
- Customized and personalized products are not eligible for exchange.
- If you wish to exchange an item, please contact us to initiate the exchange process.
- Once we receive your item, our team will inspect it and verify its eligibility for exchange.
- If the item meets the exchange criteria, we will process the exchange for the same item or an item of equal value, subject to availability.
ShippingThe shipping cost for exchanges is to be borne by the customer.
Additional Conditions from Swastikpenn.com
- The product must be shipped back within 3 days of receipt with the invoice, tags, and cards intact in its original packaging.
- Swastikpenn will inspect the returned product to ensure it meets the exchange criteria.
- The exchange shall be done for a value equal to or higher than the value of the product. In the case of a higher value of the new product, the difference needs to be paid by the customer in advance.
- Customized or personalized items cannot be exchanged.
- In the event that a customer does not raise an exchange claim as per the terms mentioned, the product will be ineligible for exchange in the future.
If you have any questions about our exchange policy or how to exchange your item, please contact us.