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Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Swastik Penn. If you wish to return the product, below are the conditions that shall be applied for the eligibility to return the product.
a) The product needs to be shipped back to us within 3 Days of received date with the Invoice.
b) To be eligible for return the product must be unused and in the same condition as received it. The product must be in the original Packaging.

The Returned item needs to have the receipt or proof of purchase.
c) Once the product received, our team will inspect, if the product is in original condition the refund will be initiated.
d) The refund will be reflected in your account within 5-7 working days.
e) The customer will be responsible for the shipping cost of returning the product. The shipping cost is not refundable.
f) The items that have been personalized and customized are not eligible for a refund.

Important: It is the sender’s responsibility to ensure we receive the Product back. Therefore we recommend you to send the Product recorded delivery with the tracking number. If the Parcel goes missing/Undelivered we will be unable to exchange or refund your order.

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