Thank you for shopping at swastikpenn.com. If you wish to return the product, below are the conditions that are applicable for the eligibility to return the product.
. The product needs to be shipped back to us within 3 days of receipt with the Invoice, Tags, Cards in place, in as is condition as was delivered to the customer. The product must be in the original Packaging.
· The shipping cost is to be borne by the Customer and is non-refundable..
. The returned item needs to have the or proof of purchase along with the return.
· We shall examine and quality check the product and determine whether the product is in its original condition with its original packing intact.
. Our office will process eligible Refund within 7 working days and it may further take 3 - 5 days for the credit to reflect in customers account.
· Return and Refund is NOT applicable for CUSTOMISED and PERSONALISED products.
· In case a customer does not raise a request for return and refund as per the terms mentioned, the product will be ineligible for return and refund in future.
. Please pack the products properly and courier it as per the location address mentioned below.
Please NOTE that It is the sender’s responsibility to ensure we receive the Product back in proper condition. Therefore, we recommend you to send the Product with reliable courier with the tracking number. If the Parcel goes missing or remains undelivered, we will be unable to process return and refund of the product.