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Policies

Policies

Terms & Conditions

Welcome to our online store! The Website is operated by Swastik Enterprise and it provides their services to you subject to the following conditions if you visit or shop within this web Store, you accept these conditions. Please read them carefully.

We reserve the right to change these terms at any time. Such changes will be effective when posted on the Web-Store and may, at the sole discretion of the Web Store be notified to the users from time to time.

The Web Store reserves the right to terminate any membership and/or refuse to provide access to the Web Store if it is brought to the Web Store’s notice or if it is discovered that the person accessing/using the Website is under the age of 18 years.

By accepting the terms or using or transacting on the Web- Store, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the web store and such User to the extent permissible under applicable laws.

INDEMNITY: The User hereby indemnifies, defends and holds harmless the entity owning and operating the Web-Store.

SECURITY: The Site has security measures in place to protect the loss, misuse,and alteration of the information under our control. This Web Store takes every precaution to protect our users’ information. When users submit sensitive information via the web store, their information is protected both online and off-line. All collected payment information is moved to a secure computer by means of a one-way transfer on our proprietary network. This computer has no connections to modems or the internet and cannot be accessed from outside of our physical has no connections to modems or the internet and cannot be accessed from outside of our physical facility by anyone, even one of our employees.

The Website is also SSL Certified.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above is restricted in our Office.

If you have any questions, you can send an email contact : info@swastikpenn.com

 

 

Privacy Policy

At Swastik Enterprise, We are dedicated to keeping your personal information private. Keeping with this goal, we also want you to stay informed concerning your privacy as you use www.swastikenterprise.biz we have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.

INFORMATION YOU PROVIDE TO US:
We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings. We may collect Personal information such as your physical address, name, company affiliation, email address, and phone number. Certain information may be required to register with us or to take advantage of some of our features.

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other business, or email you about your use of the services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications from us. 

INFORMATION COLLECTED AUTOMATICALLY:
Whenever you interact with our services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geo-location data, device identification, “cookie” information, the type of browser and/or device you’re using to access our services and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preference on your browser or device to prevent or limit your device’s acceptance of cookies.

If you click on a link to a third party website or service, a third party may also transmit cookies to you. Again, this privacy policy does not cover the use of cookies by any third parties and we aren’t responsible for their privacy policies and practices.

We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the services, and we can use that knowledge to make the services interesting to as many users as possible.

SECURITY:
The Site has security measures in place to protect the loss, misuse ,and alteration of the information under our control. This Web Store takes every precaution to protect our users’ information. When users submit sensitive information via the web store, their information is protected both online and off-line. All collected payment information is moved to a secure computer by means of a one-way transfer on our proprietary network. This computer has no connections to modems or the internet and cannot be accessed from outside of our physical has no connections to modems or the internet and cannot be accessed from outside of our physical facility by anyone, even one of our employees.

The Website is also SSL Certified.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above is restricted in our Office.

CONTACTING OUR WEBSITE:
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact : info@swastikpenn.com

 

 

Cancellation Policy

1) If you wish to cancel your order, then make sure that the product has not despatched yet. 
a) Before despatch, the refund will be immediately made, it will reflect in your 
account within 5-7 working days.
b) After despatch, the customer must follow the steps of Return instead of 
cancellation.
2) Swastik Penn holds the right to cancellation of the order under certain circumstances like Pin Code unavailability, Out of Stock, product damaged or mechanical problem while QC before packing, etc.
3) Please note that any personalized and customized products will not be eligible for cancellation.

 

 

Exchange Policy

In the case you wish to apply for EXCHANGE, below are the conditions that shall be applied for the eligibility of exchange of the product.
· The product needs to be shipped back to us within 3 Days of received date with the Invoice, Tags, Cards in place, as it was when delivered to the customer.
· The shipping cost to be bared by Customer Only.
· We shall examine and quality checks the product and decide if the product is in its original condition with its original packing.
· The exchange shall be done for the value higher or equal to the value of the product. In the case of the higher value of the new product, the excess difference needs to be paid in advance.
· Exchange policy is not eligible for CUSTOMISED and PERSONALISED products.
· In case a customer does not raise an exchange claim as per the terms mentioned, the user shall be ineligible for Exchange.
· Please pack the products properly and courier it on below address :
Swastik Enterprise
Plot no. 738, Sector no. 6/B, Gandhinagar – 382006 (GUJARAT).

Important: It is the sender’s responsibility to ensure we receive the Product back. Therefore we recommend you to send the Product recorded delivery with the tracking number. If the Parcel goes missing/Undelivered we will be unable to exchange or refund your order.

 

 

Return & Refund Policy

Thank you for shopping at Swastik Penn. If you wish to return the product, below are the conditions that shall be applied for the eligibility to return the product.
a) The product needs to be shipped back to us within 3 Days of received date with the Invoice.
b) To be eligible for return the product must be unused and in the same condition as received it. The product must be in the original Packaging.

The Returned item needs to have the receipt or proof of purchase.
c) Once the product received, our team will inspect, if the product is in original condition the refund will be initiated.
d) The refund will be reflected in your account within 5-7 working days.
e) The customer will be responsible for the shipping cost of returning the product. The shipping cost is not refundable.
f) The items that have been personalized and customized are not eligible for a refund.

Important: It is the sender’s responsibility to ensure we receive the Product back. Therefore we recommend you to send the Product recorded delivery with the tracking number. If the Parcel goes missing/Undelivered we will be unable to exchange or refund your order.

 

 

Service Policy

In support to service,
· If any kind of defect is discovered on the product that you purchased from Swastik Penn, we will make it replaced or repaired by the Principal Company of the Concern product (All expenses will be borne by the Customer only) within its warranty Period.
· If your product is damaged due to mishandling or if you find a problem after the warranty has expired – Swastik Enterprise will do the absolute best to repair the problem for the Customer. Any estimation related to service will be notified to the Customer in advance.
· In Subject to the Servicing time, Swastik Penn will try to resolve it, as earliest as possible but there is no Fix time frame to return the Product, it’s totally depends upon the time taken by the Principal Company and Customs.
· For products that are discontinued or are Vintage models. It may take 3 – 6 months for servicing because the parts/mechanism may be available only with the manufacturer. The costs for repair if any courier charges and re-import charges are to be borne by the Customer.
· Please pack the products properly and courier it on below address:
Swastik Enterprise
Plot no. 738, Sector no. 6/B, Gandhinagar – 382006 (GUJARAT).

Important: It is the sender’s responsibility to ensure we receive the Product back. Therefore we recommend you to send the Product recorded delivery with the tracking number. If the Parcel goes missing/Undelivered we will be unable to exchange or refund your order.

 

 

Shipping Policy

Dear Valued Customer,
· The Shipping will we free for all our Products/Order on our web-store.

Once the order is received by the Customer, if customer wish to return the product then, he/she has followed the Return Policy and all the return courier charges will be borne by the Customer only.

· For International shipping: standard courier rates as per the transporter is applied.
· You can track the shipping status of your order on our web store by logging into your account. Click here to login.
· After despatch, the customer has to follow the steps of Return instead of cancellation.
· You will receive your order within 3-5 working days of the date of Order placement.
· Once shipped, the products should reach you anywhere between 2-7 business days. If you do not receive your package within the time indicated by the transporter, for whatever reason, please do call or email us and we will do our best to see that you receive your product at the earliest.

Please note that all orders will be shipped to the shipping address mentioned in your order with an invoice mentioning the price, as per the Indian Tax regulations.

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