Mr. Nandkumar V. Chinai
Sep 03/2019 (Tuesday)
Dear Ketan Bhai,
I just received the parcel sent by you on Fri, AUG 30. Despite your busy schedule and lack of adequate man power to handle service related issues, you have gone out of your way to help me satisfactorily resolve the issues / complaints with regards to my PLATINUM 3776 M size FP (Chartres Blue). I know I have pestered you a lot for this second time, but that is my nature, as I am a very passionate fountain pen enthusiast.
I know that no one else would have entertained me so calmly, politely and patiently as you did. For this I am very very grateful to you. The Pen is now writing just the way a Platinum FP is supposed to write and I no longer have any complaints !
This note serves as a writing / test sample to confirm the performance of the FP post the replacement of the nib-feeder section.
Please consider this note as only a token of my appreciation for your help and co-operation. I look forward to meeting you in person in the near future either in Mumbai or Ahmedabad, so that I can personally thank you !
I wish you & SWASTIK all the very best for future endeavours.
Many thanks also for sending me the PLATINUM's proprietary writing pads, These indeed are very useful for testing the nib smoothness of any fountain pen.
I thank you once again for everything.
With Best Regards,